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This page contains answers to common questions, along with some tips and tricks that we have found useful and presented here as questions.

   

How do I get help with my personal computer ?

Contact the ResNet helpdesk-  call x1788, use eSupport helpdesk, or stop by the kiosk located in front of Backstage in the Union.

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Where can I find instructions for ELMS ?

Go to the Documents page and click on the file for ELMS.

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Why doesn't the CD/DVD eject when I press the button?

Sometimes the CD/DVD is still being used by an application on the computer even when it appears that the disc is not. Go to My Computer and right-click on the CD/DVD drive. Choose Eject. If your disc is not ejected, reboot the computer and eject the disc while Windows is starting up.

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Who resets network passwords?

JoAnn Brown in the Wister Lab.

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When I go to my DArt server space in a browser, why do I get a message saying the page can't be displayed?

The server space you are given does not allow browsing. You must type in the address to a specific file. For example, http://cscsrv1.lasalle.edu/yourname/file.html. The most helpful thing to do is create a webpage called index.html that contains links to all of your files, this way the only address you would need to type in is http://cscsrv1.lasalle.edu/yourname.

To report a problem with your account, go to the DArt Server page and fill out the form.

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How do I change my DArt server password?

  1. Open a browser.
  2. Type in the address http://csc-srv1.lasalle.edu/public/changepassword.asp
  3. When the page appears, type your login name in the first box.
  4. TAB to the next box. Fill in your current password.
  5. Tab to the next box and fill in your new password.
  6. Tab to the next box and re-type your new password.
  7. Tab to the CHANGEPASSWORD button and click. If the change is successful, you will get a confirmation page that says, password changed. IF you don't get the page,the password was NOT changed.

 

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Last modified: 10/06/06.