January 5, 2016
Student Accounts serves all students, faculty, alumni, staff, and external organizations in support of La Salle University’s goals of excelling in academics, transforming our business operations, and improving financial literacy. To meet these goals, we create a climate that promotes continuous improvement as a way of serving students, parents, and the University’s community. Our vision is to provide an environment in which exemplary customer service can flourish.
Student Accounts is committed to excellence. We challenge ourselves to be efficient and effective in our work, seek improvement in our ways of conducting business for ourselves and the people we serve, and to maintain an environment in the office and on campus which encourages personal growth, respects people and their differences, and promotes communication and participation throughout all areas of the University.
Our goal is to assist the campus community in achieving the following goals:
- Provide a supportive environment to conduct business.
- Develop a proactive customer service model to ensure students are kept abreast of their tuition account status, and any issues related to their student account.
- Continually look to improve our services and information delivery, be it publications, online services, telephone, email, in-person or self-service.
- Provide a high level of service to support students in achieving their academic goals by helping to navigate the financial challenges of college education.