Help and Support

At La Salle University, we are committed to helping you every step of the way. Take advantage of all the technology resources available on campus and online and don’t hesitate to contact the Helpdesk if you have any questions.

Submit an IT Support Request

 

IT Helpdesk Business Hours

Walk-in: Hayman Hall #200. Available by appointment on Monday from 8:30 AM to 12:30 PM and Wednesday 12:30 PM to 4:30 PM

Telephone: 215.951.1860. Available 24/7

Email: helpdesk@lasalle.edu. Available 24/7

Bomgar Live Chat

On-campus users can use the orange Bomgar button icon bomgar-icon on any office or classroom computer to initiate a live remote support session with a support technician any time between the hours of 8:30am-4:30pm Monday through Friday during regular business days.

 

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For support with using Canvas and online learning, enroll in the Student Guides and Resources course on Canvas.

 

 

 

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Student Technology Checklist

New students should complete all the action items on the list below before starting classes to make sure they have the technology tools needed to be successful.

TaskCheckDownload McAfee VirusScan (Download for Mac | Download for PC) to protect your computer (mylasalle login is required to access this link).

TaskCheckSet up SafeConnect (Installer for Mac | Installer for PC) to access the La Salle network from your computer in the residence halls.

TaskCheckConnect to the La Salle wireless networks.

TaskCheckSetup your La Salle email. Also, sync email to your (iPhone | Android)

TaskCheckInstall your free edition of Microsoft Office 365 University edition. Instructions for Mac |
Instructions for PC

 

 

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Instructions for Printing @ La Salle