Help and Support

On Campus Resources

At La Salle University, we are committed to helping you every step of the way. Take advantage of all the technology resources available on campus and online and don’t hesitate to contact the Helpdesk if you have any questions.

 

Student Technology Checklist

New students should complete all the action items on the list below before starting classes to make sure they have the technology tools needed to be successful.

TaskCheckDownload McAfee VirusScan (Download for Mac | Download for PC) to protect your computer (mylasalle login is required to access this link).

TaskCheckSet up SafeConnect (Installer for Mac | Installer for PC) to access the La Salle network from your computer in the residence halls.

TaskCheckConnect to the La Salle wireless networks.

TaskCheckSetup your La Salle email. Also, sync email to your (iPhone | Android)

TaskCheckInstall your free edition of Microsoft Office 365 University edition. Instructions for Mac |
Instructions for PC

 

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For support with using Canvas and online learning, enroll in the Student Guides and Resources course on Canvas.

 

 

 

students

 

 

Due to current conditions of snow and freezing rain, La Salle University will close today, November 15th, 2018 at 3 p.m. 

The TAC and Wister will be closed after 3pm today. We will resume normal business hours tomorrow, November 16th, 2018 unless stated otherwise.

Thank you and be safe!

IT Help Desk

 

 

 

 

 

 

 Thanksgiving Break Hours:


TAC
November 19, 2018 – 7:30am to 7:30pm

November 20, 2018 – 7:30am to 7:30pm

November 21, 2018 – 8:30am to 4:30pm

November 22, 2018 – November 25, 2018 – Closed

 

Wister

November 19, 2018 – 9am to 9pm

November 20, 2018 – 9am to 5pm

November 22, 2018 – November 25, 2018 – Closed

 

 

 

Fall & Spring Semester Hours:

Technology Assistance Center, Olney Hall, Room 200

TAC (Technology Assistance Center)

Monday: 7:30am – 10pm

Tuesday: 7:30am – 10pm

Wednesday: 7:30am – 10pm

Thursday: 7:30am-10:00pm

Friday: 7:30am-6:00pm

Saturday: 12:00pm-6:00pm

Sunday: 12:00pm-9:00pm

 

 

Wister Lab

Monday: 9:30am-10:00pm

Tuesday: 9:30am-10:00pm

Wednesday: 9:30am-10:00pm

Thursday: 9:30am-10:00pm

Friday: 9:30am-6:00pm

Saturday: 12:00pm-6:00pm

Sunday: 12:00pm-9:00pm

 

 

Online Support

Check out http://helpdesk.lasalle.edu to search the Knowledge Base or submit a support ticket.

Bomgar Live Chat

On-campus users can use the orange Bomgar button icon bomgar-icon on any office or classroom computer to initiate a live remote support session with a support technician any time between the hours of 7:30am-7:30pm on Monday through Thursday, and 7:30am-4:30pm on Friday.