Viruses and Spam
Is this a scam or spam?
The distinction between spam emails and scam emails isn’t always clear. Annoying emails that don’t cause harm are spam. Scammers often use spam to trick the recipient into clicking on a malicious link or opening an infected attachment.
Spoofed messages are a type of spam designed to look like they came from a person or organization you are familiar with. A message designed to get you to provide personal information, or open an attachment that will steal information from you, is a dangerous type of spoofing called a phishing attempt.
La Salle University will never ask for your username or password information via email. You may occasionally receive messages that claim that La Salle’s IT department will delete your account (or similar) unless you respond. These are dangerous phishing attempts to steal your identify. Never ever give anyone your password.
Do not open attachments that you weren’t expecting. Don’t follow links, and never provide personal information. Be skeptical of unexpected email, even if it appears to be from someone you know. Opening email attachments or clicking on a link to visit a malicious webpage can install viruses, spyware, and keystroke loggers on your computer. Hover over the link to see if the actual link matches the text. If they don’t match, treat with extreme caution. Some scam emails are designed to look like they came from your bank or credit card company, but instead the links will take you to a website designed to steal your information.
Mark the message as junk and block the sender. While many spam messages are intercepted before they make it to your inbox, there is no perfect system to prevent all spam from getting through. Do not forward suspected spam messages to anyone, not even IT. In Outlook or OWA, right-click on the message and choose Junk > Block Sender or “Add Sender to Blocked Senders List”. Outlook will mark it as junk and move it to the Junk folder immediately. Treat any messages in your Junk folder with extreme caution.
Store your files in a safe location. Use your P drive while on campus, or store your personal files in a cloud solution, such as OneDrive. Make sure the files you store in a cloud solution do not contain confidential data. Any files stored on the P drive are backed up, and can be restored in the event of a virus. Anything stored in your Documents folder is not backed up, and will be lost if your computer were to become compromised by a virus.
Install updates. Updates are frequently pushed out to all campus computers to install critical security patches and application updates. When you are prompted to install updates on your computer please allow the update to install rather than delaying it.
If it’s too late…
If you responded to a phishing attempt, or you believe your account is sending spam, contact the helpdesk and we can assist you. You will need to change your password and we can help to determine if further action is needed.
If you have any reason to suspect you have a virus on your computer, immediately shut down your computer and call the University Helpdesk (215-951-1860).
If you believe a La Salle University email account has been compromised, please report the account to email@example.com.